Shipping policy

SHIPPING POLICY — JollyGrid™
jollygrid.shop

Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or holidays. During high volume periods, additional delays may occur — we'll notify you by email.

Shipping Cost
We offer free worldwide shipping on every order — no minimum purchase required. This applies to outbound delivery only; return shipping and handling costs for "changed your mind" returns are the customer's responsibility, as outlined in our Return & Refund Policy.

Estimated Delivery Times
Destination | Estimated Time
Worldwide | 6–12 business days

Please note: depending on order demand and carrier capacity, delivery times may occasionally extend to 7–15 business days. If this affects your order, we will notify you by email.

Christmas Delivery
To receive your order before Christmas, we recommend ordering by November 27. Orders placed after this date may still arrive in time, but delivery before December 25 cannot be guaranteed. Holiday season carrier volumes can extend transit times — all dates are estimates.

Order Tracking
Once shipped, you'll receive an email with your tracking number to monitor your package in real time.

Shipping Protection
Shipping Protection is an optional add-on offered at checkout for $4.99. It covers your package from the moment it leaves our warehouse until the carrier marks it as delivered at the shipping address you provided, including packages lost in transit, damaged in transit, or never delivered. Once the carrier confirms delivery at your address, responsibility for the package transfers to you. Shipping Protection does not cover packages stolen or damaged after confirmed delivery, or packages sent to an incorrect address entered at checkout.

Customs & Import Duties
Orders shipped outside the United States may be subject to customs duties, import taxes, or fees charged by the destination country. These charges are not included in our prices and are the customer's responsibility. Packages refused due to unpaid customs charges are treated as refused packages (see below).

Shipping Delays
JollyGrid™ is not responsible for delays caused by customs, weather, carrier processing, or circumstances beyond our control. Delivery estimates are not guaranteed. Contact us at jollygrid.shop@outlook.com if your order is significantly delayed beyond the estimated window.

Lost or Missing Packages
If tracking shows your package as delivered but you have not received it, contact us within 7 days of the delivery date. Claims made after this window may not be eligible for investigation or replacement. We are not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.

Incorrect Shipping Address
The customer is solely responsible for providing the correct and complete shipping address at checkout. JollyGrid™ is not responsible for packages delayed, lost, or delivered to an incorrect address due to information entered incorrectly by the customer. Address corrections requested after an order has shipped cannot be guaranteed and may incur additional charges from the carrier.

Failed Delivery Attempts / Refused Packages
If a package is returned to us due to an incorrect address, failure to claim the package, refusal at delivery, or unpaid customs charges, the customer is responsible for any return shipping costs, and refunds (if applicable) will be issued only for the product cost, minus the shipping costs we incurred.

Questions?
Contact us at jollygrid.shop@outlook.com — response within 24–48 business hours.